Dell - Truth or Lies?

Some Guy · March 26, 2009, 12:48:14 AM

i dunno what dell is really, iv found nothing but problems with this company, should it be trusted or should it not be trusted?

would like to hear everyones input on this.

~Ravkamon

Kaji · March 26, 2009, 01:06:06 AM

Recently got one of their new mini's...not too impressed really. That's probably mostly due to the fact I love my fujitsu ebook too much.

Some Guy · March 26, 2009, 01:15:03 AM

Quote from: Kaji on March 26, 2009, 01:06:06 AM
Recently got one of their new mini's...not too impressed really. That's probably mostly due to the fact I love my fujitsu ebook too much.

Yea dell hasnt made me happy recently =/

alot of problems lately.

Kaji · March 26, 2009, 08:23:00 AM

The really retarded that that I've found the most retarded about it is where they placed the ' key. Right down next to the space bar instead of beside the enter key. That is far from awkward. Its also kind annoying to try and open it up.

Wyrd-Hotd · March 26, 2009, 11:40:36 AM

OH MY GOD, ok here we go, in all of my experiences with dell, i have begun to loath them more and more, their machines are decent, BUT you CANT do ANYTHING to them, i recently had to re-install windows XP Home on an older dell, and you could not change the bios to allow it to boot from disk, LIKE WTH?!?! and their customer service is TERRIBLE, in all honesty from my experience i would never buy one, if your looking for a decent pre-made system go for an Acer or an HP both good, both great customer service, and HP's seem to be tanks ( have put mine through HELL XD)

Ravenwood · March 27, 2009, 02:13:28 PM

Ok, here's the bottom line on Dell based on my decent exposure to them....

Dell consumer/home systems/laptops: Asstastic. Really, really bad.

Dell professional workstations: Really good. Don't sell the workstations short, they're well made machines. We've been having one of the Dell P4 Xeon 3.0Ghz workstations running our home VOIP server 24/7 for over a year without any problems.

Really, for Dell, it's the professional line of systems that you want to get, not the home systems.

LudroLycandrel · March 27, 2009, 11:19:50 PM

I guess I was lucky(or murphy's law is kicking in after my extended warranty expires) but I bought a top of the line lappy 2 years ago and I'm still using it. Now granted with the battery pretty much kaput it's become a desktop, but it's still pretty good for a semi-mobile desktop.

ShadowKeeper · March 28, 2009, 09:40:33 AM

For home or professional?

Cheap Dell systems are pieces of crap.

They're professional systems are really good. At work, Dell has always been great with support and we have not been disappointed in the quality of the systems. However, it might cost a little more than the same level of quality & service might elsewhere.

Also, they're base system prices are decent, but add-ons are a huge rip-off. If you want more ram or something than what it comes with stock, buy it somewhere else and just throw it in afterwards.

dragonmanmike · March 30, 2009, 11:26:03 AM

I really really like Dell Laptops, especially the XPS series, I use one for work and it compares very closely to me Macbook pro in quality. My only beef with the Dells are the lack of support even if you have the extended warranty compared to apple care. but other than that i have no problems with the Dells that I have used and when it comes to Laptops I would recommend them but I probably wouldn't buy one of their desktop computers, mostly due to the fact they are a pain in the ass to upgrade things like the graphics card or processor.

Some Guy · March 30, 2009, 12:17:16 PM

Dell suppork sucks big time, i tried getting my laptop fixed and all they did was forget to tell me somthing that could have easily fixed 1 single problem, but no, they couldnt even tell me when my hard drive failed to use a Partition Manager to install a proper partition to hard drive. it really made me angry having to deal with them, its why i wont buy a dell again cuz support is my main issue when it comes to buying a Desktop or Laptop computer.

~Ravkamon

Silvermink · April 02, 2009, 12:54:12 AM

I haven't had too many problems with my Inspiron 9400 laptop. I've also got CompleteCare, i.e., the "spill coffee on it and they'll give you a new one" warranty.

Some Guy · April 10, 2009, 01:48:45 PM

Quote from: Silvermink on April 02, 2009, 12:54:12 AM
I haven't had too many problems with my Inspiron 9400 laptop. I've also got CompleteCare, i.e., the "spill coffee on it and they'll give you a new one" warranty.

when i got mine they never had anything like that.

Silvermink · April 10, 2009, 06:05:20 PM

Quote from: Ravkamon on April 10, 2009, 01:48:45 PM
when i got mine they never had anything like that.

It's not cheap, but it's nice to think that I never have to worry about anything going wrong with it (well, for another year, at least).

Raikon · April 11, 2009, 01:41:09 PM

Ok I had run a Dell for 2 years until I made my new computer last year. I don't know how I survived, it was just.....it worked alright, but I'd get all the stupidest errors. Having to deal with a problem every few days was not fun. When I first got it though, I thought they were fine. Boy did I learn...here's what happened when I got my first problem.

Me: I don't understand, this should be easily fixable.
Friend: What kind of computer are you running?
Me: Dell blahblahblah
Friend: Well there's your problem. It's a Dell.

I thought he was joking at first, but I found out it really had something to do with Dell. I'm just glad I don't have to deal with that anymore...

Yes, their support group fails too. After a while I just wouldn't bother calling them, more efficient to try and fix it myself.

Silvermink · April 12, 2009, 06:26:06 PM

I had a weird problem with mine fairly early on that was caused by a defective mobo, and then they swapped it out and the second one had an even-more-annoying problem. The third one was okay, though, and I've been using it for a year or so since then with no real issues. I do think some of their component quality's a bit suspect.

Considering those are really the only issues I've had and they were solved quickly and easily, though, I'd consider buying another. I think my next computer will probably be a custom-built desktop again, though, since I have a decent-spec laptop now.