Koodo

Started by Star Wonder, April 14, 2009, 02:49:36 PM

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Vanilla Skunk

There is, in fact, a little glitch in your story.  Fido's been around longer than Rogers in Canada.  Fido used to be the only GSM provider in Western Canada.  I still have my Fido phone from 1997, an Ericsson C638 with a 2 line display, and 8 ringtones, and it is not a subsidary of Bell.  It is a subsidary of Microcell.

Rogers came to canada, took over Cantel AT&T, and leased the use of their network to Fido, because they built it bigger and stronger than Microcell, and Fido moved a bunch of stuff around.  There are some areas where Microcell towers are still around because Rogers neglected those areas.  For example, all the GSM towers in Saskatchewan are Microcell.  (My C638 never says Fido or Rogers, it either says Microcell, or some weird number for Rogers.)

Not every news story is 100% accurate, but I can believe the koodo telus story; it makes sense.  What does the media say about furries? :P

Silvermink

Rogers didn't create Fido as such, no. They do, however, own it now; they bought Microcell in November 2004 and relaunched it as their Fido brand: http://en.wikipedia.org/wiki/Fido_Solutions

Mirka

I used Koodo for a few months while I stripped my Rogers plan and stopped using my phone (maybe $30 on Rogers and the $30 on Koodo was cheaper than my stand alone bills with Rogers, especially with what they were doing to me...)

I use to be on Rogers. They overcharged me on a few bills for roaming, which I never did because I wasn't anywhere near anyplace where I would need to roam during those billing periods. I just renewed my contract with them to get a new phone 6 months prior so when I broke the contract, I had to shell over $400 ontop of the $400++ they were charging me for two months of "roaming."

I would still be with Koodo, if it wasn't for the iPhone. I went to Fido because I didn't want to use Rogers (yes, I understand Rogers owns Fido) and I didn't have any other choice. I transferred the Koodo phone to my mother and signed up with Fido to get the iPhone.

WORST IDEA EVER. Don't get me wrong, their new plans and stuff are good and compared to my friends who also have data phones, mine is "fairly priced" - but their support is HORRID.

Point form of my first few weeks with Fido:

- They had some glitch in their system when they signed me up and my account information was criss crossed with like 3 others.
- When I first got the phone, they gave me a temp Ontario number to use, not a BC (I wanted to transfer my # from Rogers to Fido)
- I jumped through hoops trying to get things fixed and my phone number transferred because they wouldn't listen to me. They were convinced that I lived in Ontario and I was trying to get a BC number for my "time in BC" to avoid ...roaming fees. -_-

After 7-8 hours and a week and a half later they transferred my number and 'fixed my account information.'

I still have problems with the account information though. Everytime I call in, they have to "fix it" which takes a good 15-20 minutes, before I can get "verified" so they can help me. Whenver they say "everything is fixed, you won't have this problem again." I just say "No, I will. You all say that everytime this happens. Next time I call I'll be going through this." heh

Plus, their online account management is horrible!! My email address keeps getting changed to someone elses every month, so random people get my cell phone bill notification. I constantly have to 'reset' my password to log in to the online account management too, because it always says my password is incorrect (when in fact, it isn't.)

rant over. XD

Vanilla Skunk

Yup, there is no intelligence required to work for Fido Customer Service.  I can't remember if I said this already, but when I signed back up, and put down my $200 deposit, it registered as both a deposit and a payment...  It looked to them like I paid $400 when I really only paid $200.  I even tried twice to have the mistake fixed, then gave up because I could use the money anyways.

So, feel better.  I'm @$# raping them for you. :P

Mikau Seafox

Quote from: Ember on April 14, 2009, 04:54:57 PM
Koodo is really Telus in disguise, just FYI.
Well, to be technical, yes, but they're in many ways superior. Sure, they use Telus' phone towers, and their roaming signals get jumpy, but it's worth it.
I understand that scissors can beat paper, and I get how rock can beat scissors, but there's no way paper can beat rock. Paper is supposed to magically wrap around rock, leaving it immobile? Why can't paper do this to scissors? Screw scissors, why can't paper do this to people? Why aren't sheets of college ruled notebook paper constantly suffocating students as they attempt to take notes in class? I'll tell you why, because paper can't beat anybody; a rock would tear it up in two seconds. When I play Rock-Paper-Scissors, I always choose rock. Then, when somebody claims to have beaten me with their paper, I can punch them in the face with my already clenched fist, and say, "Oh sorry, I thought paper would protect you."

Mikau Seafox

Koodo's services have been most excellent to me ever since I signed up with them on December 30th, 2008, and while I've come across a few glitches with their system, I've paid their bills ($40 Koodo vs. $150 Rogers) smoothly, mostly done via bank transactions, and their customer service is one of the best I've ever heard.

When my old phone died, I waited about 6 days before things returned to normal after the Xmas rush, and got my phone, with the number transferred to that new phone I now carry. I've felt the massive weight falling off my shoulders, and am still laughing at Rogers since they overcharged me every month, which was pure, uncut hell.
I understand that scissors can beat paper, and I get how rock can beat scissors, but there's no way paper can beat rock. Paper is supposed to magically wrap around rock, leaving it immobile? Why can't paper do this to scissors? Screw scissors, why can't paper do this to people? Why aren't sheets of college ruled notebook paper constantly suffocating students as they attempt to take notes in class? I'll tell you why, because paper can't beat anybody; a rock would tear it up in two seconds. When I play Rock-Paper-Scissors, I always choose rock. Then, when somebody claims to have beaten me with their paper, I can punch them in the face with my already clenched fist, and say, "Oh sorry, I thought paper would protect you."

Kithop

Quote from: Felix McKline on June 17, 2009, 11:29:34 AM
Yup, there is no intelligence required to work for Fido Customer Service.  I can't remember if I said this already, but when I signed back up, and put down my $200 deposit, it registered as both a deposit and a payment...  It looked to them like I paid $400 when I really only paid $200.  I even tried twice to have the mistake fixed, then gave up because I could use the money anyways.

So, feel better.  I'm @$# raping them for you. :P

I had that EXACT thing happen when I signed up for the old uber-unlimited City Fido service back in the day. :P  They corrected, it, though, and it looked funny on my bill.  $200, $200, -$200..

Kithop

Also, random note of interest when it comes to cell phones; as much as I downright hate Rogers, especially for what they did to Fido (they USED to be awesome before the buyout...), they are the only GSM provider in town right now.  That may be changing from what I'm hearing in the future (Telus is rolling out GSM towers or something?), but when you work for a company with offices outside of North America, and there's the possibility of travel to said offices, well, you bet your ass you're getting GSM phones.

Unlocked ones, to boot - nothing beats being able to take your phone overseas, pop out the SIM card, pop in a local prepaid one, and go nuts.  No extra loaners for popular destinations, no dealing with projects having to buy local phones for far-flung places... you just take your regular unlocked work GSM phone and go.

Unless and until Telus/Koodo, Bell, etc. add support for, or switch to the GSM + SIM card mandate, as far as my work is concerned they may as well not even exist. :/  And that's why Rogers is where it is despite being almost as bad as Telus (at least, for Telus, from the non-wireless customer service side as that's all I have experience with), and why my work phone is a Rogers one... now if only they supported the same bands as T-Mobile in the states for 3G, I could get my hands on one of those sweet Nokia N900s when they're released. *drool*

Buddy

Would you suggest koodo to somone whos never had a cellphone in thier life? Because that would be me and I was looking at cellphones.

Zythren

I just put $50 on my account every month and get Unlimited 45. xD
I've said and done things I regret here, so I just don't do anything instead.

Acco

Just to revive this thread for a sec -- This year is a bad year to be signing a contract. Wind mobile and Mobilicity are launching this year, with Vancouver being served some after launch. I'd highly recommend people wait until the prices change to reflect the impact that the new carriers will be bringing.

Just to give you guys an idea of why:

My plan with rogers:

150 Canada One = $30
Smartphone value pack = $15 (Voicemail, Call display, 1500 texts)
6GB Data = $30.
SAF and 911 = ~$7.50
With tax, that's about 93 a month.

My plan, should I switch to Wind:
100 Minutes canadawide = $15, Also included, call display.
Unlimited texting = $5
Voicemail = $5
Unlimited Data = $35.
911 = $.75
Tax, 68 a month. I loose 50 minutes, but save 25 a month. Although there's no US roaming, that was a scam to begin with anyway. (1.50 minutes, .75 texts.)

Granted, you'd have to buy your phone outright, but there's no service contract with Wind, and probably Mobilicity. They're both going to be GSM/3G providers. Wind will be using 1700/2100 for 3G.

I'm definitely thinking about switching.

And, even if you're not planning on switching, if you can show retentions that wind is cheaper for you... you might get some free stuff from your carriers to keep you on the network.

Some Guy

hmm the new companies i cannot trust yet until they have been here for almost 3-4 years, they look okay, but back to the subject, Koodo is just a Teenage Market of Telus ^^ . Same Company, Same Rules, Same BS. **and by same BS i mean Same Hidden Fee's.

Vanilla Skunk

Lawl.

I just tried switching to Telus, and they wanted a $600 deposit to be made from a credit card only, or buy the phone at its regular price and only get a 1 year term.

Fido only asked for $200 deposit, and gave me the phone for free anyways.

Some Guy

Quote from: Felix McKline on February 06, 2010, 09:21:58 PM
Lawl.

I just tried switching to Telus, and they wanted a $600 deposit to be made from a credit card only, or buy the phone at its regular price and only get a 1 year term.

Fido only asked for $200 deposit, and gave me the phone for free anyways.

Telus is and always will be a ripoff, they are going through money like you wouldnt believe on advertising for Telus TV & Koodo Advertisements, they musta ran out of a budget, because now i dont see thier ads anywhere ^^.

oh i hope for the day they go poof and dissapear forever ^^