Folks, right now Telus is having a promotion. Essentially customers can get a newish free laptop or one of the new Xbox 360s. Now if you are already a Telus customer and they tell you that you are not eligible, keep fighting. It took me over a month to get my laptop but I won because they are not allowed to hang up on you. Also threaten to go to another provider that may treat you better. http://telus.com/content/internet/promotions/ (http://telus.com/content/internet/promotions/) Here, check it out. And no matter what any salesperson or the add says, EVERY telus customer and someone switching to Telus CAN get it.